![]() Click the "Publish" tab underneath the video preview.Click the pencil icon on the row of the video in question.Within Canvas, click "My Media" in the left navigation.Try removing the video from the Media Gallery and then publishing it again. If that applies to you, try the solutions below, one by one: Solution 1: Un-Publish and Re-Publish the Video ![]() Sometimes, media owners/creators encounter an "access denied" message in the Media Gallery for media that they've published themselves. If the issue persists after attempting all of the solutions above, contact Instructors / Media Owners Attempt to view the piece of media again.Enter the course where you were experiencing the "Access Denied" issue and either click on "My Media" or "Media Gallery.".Scroll down to the section called "Approved Integrations" and click the trash can icon next to any app in the list with the word "Kaltura" in it (such as "UCSD Kaltura").Click "Settings" in the menu that appears.Within Canvas, click on "Account" in the main left navigation.One of the last steps to take is to delete your Kaltura tokens within Canvas to reauthorize Canvas and Kaltura to talk to each other. Ensure that "Block third-party cookies" is not activated.Click the three dots on the right side of Edge under the tabs and select "Settings.".Confirm that you want to make the change (it may require reloading all existing tabs).In the "Browser Privacy" section, select the radio button for the section labeled "Custom.".Click on "Privacy & Security" in the left navigation of the preferences window.Within Firefox, click on the word "Firefox" from the top menu bar and select "Preferences".Try checking the Media Gallery or "My Media" to see if the problem persists.Click "Manage Website Data." Click "Remove All.".Follow the instructions above to get to the "Privacy" tab of Safari preferences.Try checking the Media Gallery or "My Media." If the problem persists, then you should try clearing your cookies in the following steps.Log out of Canvas, quit Safari, re-open it, and log back into Canvas.Also ensure that "prevent cross-site tracking" is unchecked.Make sure that "block all cookies" is unchecked.Click the "Privacy" tab at the top of the window that opens.Open Safari, click Safari > Preferences.Select the box for "cookies and other site data" and then click "clear data.".In Chrome's URL bar, type chrome://settings/privacy.Try checking the Media Gallery or "My Media." If the problem persists, then you should try clearing your cookies with the following steps.Log out of Canvas, quit Chrome, re-open it, and log back into Canvas.Make sure that the radio buttons for "Block third-party cookies" and "Block all cookies" are not selected.Click on "Privacy and Security" on the left.In Chrome's URL bar, type chrome://settings/.Note that Kaltura recommends the use of Chrome. Find your browser below and ensure that your cookies settings are correct. Because Canvas is communicating with a third-party video service (Kaltura), it's important that these settings be correct. Solution 4: Check your Browser's Cookies SettingsĬookies may not be configured correctly in your browser. Do note that Kaltura advises users to utilize Google's Chrome browser for best results. Follow the instructions provided by the browser's developer to ensure that your browser is updated to the newest version. Solution 3: Ensure your Browser is Up-to-Date We've noticed in particular that older Mac OS operating systems disallow viewing Kaltura media. Ensure that your operating system has been updated to the most recent version. Solution 2: Ensure Your Computer's Operating System is Up-to-DateĬanvas and Kaltura employ web security that requires some of the latest operating system updates. Log out of Canvas, log back in, and try to access the video-related page(s) again. Some "access denied" messages are the result of a so-called "stale login." (That is, your Kaltura and/or Canvas credentials have expired behind the scenes.) Note that sometimes this issue can ONLY be resolved by the media owner (e.g. you're a student trying to watch something in the Media Gallery), try the solutions below. If you're not the owner of any of the pieces of media you're trying to see (e.g.
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